UXaaS: Huh? What is User Experience as a Service and what does it look like?
Tracks
Evolving Technology, Infrastructure & Services
| Tuesday, July 28, 2020 |
| 10:00 AM - 10:30 AM |
Speaker
Tim Raymond
Executive Director, It Applications
California State Polytechnic University, Pomona
UXaaS: Huh? What is User Experience as a Service and what does it look like?
Presentation Abstract
User Experience gets a lot of lip service, but is it's design and delivery to students intentional?
On our campus, most student technologies and services were spun up, over many years, to meet a particular student or department need without considering the experience as a whole. This has left our students with a disjointed and difficult to navigate experience. They are forced to learn all the systems we want them to use and how to access them. In many cases they don't even know a particular service exists.
If our campus currently had no technologies or services, would we design an experience similar to what we deliver our students today? No. Is it similar at your campus?
What is the answer? Who knows? Would delivering the User Experience as a Service help? What does that mean and how would that work? How can we provide students a digital experience so seamless that they don't even realize that they are actually having one?
In this session, we will explore the student digital experience, draw comparisons to physical user experiences, and explore the concept of User Experience as a Service. Attendees will be asked to collectively share/discuss challenges and solutions across campuses.
On our campus, most student technologies and services were spun up, over many years, to meet a particular student or department need without considering the experience as a whole. This has left our students with a disjointed and difficult to navigate experience. They are forced to learn all the systems we want them to use and how to access them. In many cases they don't even know a particular service exists.
If our campus currently had no technologies or services, would we design an experience similar to what we deliver our students today? No. Is it similar at your campus?
What is the answer? Who knows? Would delivering the User Experience as a Service help? What does that mean and how would that work? How can we provide students a digital experience so seamless that they don't even realize that they are actually having one?
In this session, we will explore the student digital experience, draw comparisons to physical user experiences, and explore the concept of User Experience as a Service. Attendees will be asked to collectively share/discuss challenges and solutions across campuses.
